A full refund to pre-paid appointments will be given if Be Wellness Therapies receives notification via text message to 07519 259513 or an email to: bewellnesstherapies@gmail.com and are given a minimum of 24 hours’ notice.
If 24 hours is not given the full fee will be charged to you. This applies regardless of when the client books in terms of proximity to the appointment. The reason behind this is that when a client books, they prevent another client being able to book the same time.
Be Wellness Therapies will always try to be as flexible as we can regarding the changing or cancellation of appointment times. However, the requirement to charge the full treatment fee when a customer fails to turn up for an appointment a full payment will be required regardless of a no-show.
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